Frequently asked questions, honestly answered.

Basics

What is Plugsky?

Plugsky is a sovereign AI cloud with an OpenAI-compatible API and a GPU Share Network. It gives you 30+ models on one endpoint, with in-region hosting and data residency options.

How is Plugsky different from OpenAI or Anthropic?

Plugsky is OpenAI-compatible, so you can switch with one line of code, but it runs open-weight models on infrastructure you can control — in your region, in your VPC, or on-prem. See Plugsky vs OpenAI.

Is Plugsky really sovereign?

Yes. You choose where models run: in-region cloud, a private endpoint in your VPC, or fully on-prem. Data residency is the product, not a feature flag.

Where is Plugsky based?

Plugsky is built and maintained in Bahrain, with infrastructure options across EU, GCC, APAC, and US regions.

API and models

Is the API OpenAI-compatible?

Yes. Set your base_url to https://api.plugsky.com/v1 and your existing OpenAI SDK code works. See the quickstart.

Which models are available?

30+ models: Nemotron, Llama, Qwen, DeepSeek, Gemma, Mistral, Kimi, GPT-OSS and more. See the model reference.

Do you support streaming?

Yes, SSE streaming works on every chat model.

Do you support embeddings?

Yes — plugsky-embed (2,048 dims), plugsky-embed-nim and plugsky-embed-multilingual (4,096 dims).

What happens if a model's upstream fails?

Requests fail over automatically to the next healthy upstream, so your call returns instead of erroring.

Billing and plans

How much does Plugsky cost?

Plans start at $5.60/month for Hobby, with a $0 Free tier. See full pricing.

Is there a free trial?

Yes — a low-cost trial lets you test any model with your real workload. See free trial.

Are there student or startup discounts?

Yes. Students get 90% off (details) and startup credits are available. See all offers.

Can I pay annually?

Yes — yearly billing saves 50% during the launch period.

Can I cancel anytime?

Yes, from the dashboard. There are no lock-in contracts on self-serve plans.

Security and residency

Where does my data go?

Wherever you choose. In-region, VPC, or on-prem — see data residency.

Is Plugsky secure?

See the security page for controls, certifications, and BYOK details.

Do you offer a DPA?

Yes — /legal/dpa.

Support

What support is available?

Free: docs, Discord, GitHub issues. Paid plans add priority email. Enterprise adds a named engineer, 4h SLA, Slack or Teams.

What is the uptime SLA?

99.9% uptime on paid plans, or you get credit.

How do I get an API key?

Sign up, open the dashboard, and create a key — it takes about a minute.